Support
Get help with FetchValue, our smart item valuation app. Find answers to common questions or contact our support team.
Frequently Asked Questions
How does FetchValue work?
FetchValue uses advanced image recognition to identify and value your items. Simply take a photo of any item, and we analyze it to provide two price estimates for different selling scenarios.
The process takes just seconds: snap a photo, let us identify the item, and receive detailed pricing across different selling scenarios.
How accurate are valuations?
Our valuations are estimates based on image analysis and current market data. While we strive for accuracy, actual sale prices may vary depending on:
- Local market conditions
- Item condition beyond what photos show
- Buyer demand and seasonality
- Negotiation between buyer and seller
Important: FetchValue provides estimates, not professional appraisals. For high-value items or insurance purposes, we recommend consulting a certified appraiser.
What do the two price tiers mean?
Every valuation includes two price points to help you understand your item's value in different selling scenarios:
What you might get selling locally (Facebook Marketplace, Craigslist, garage sales). Buyers expect lower prices for the convenience of local pickup.
Expected price on platforms like eBay or Poshmark. Higher prices to account for shipping and platform fees.
How do credits work?
FetchValue uses a credit system for valuations. Each item valuation uses credits from your account balance.
- New users receive free credits to try the app
- Purchase credits through in-app purchases when you need more
- Earn credits by referring friends with our "Give 5, Get 5" program
- Credits never expire and remain in your account
View your credit balance anytime in the app's Settings screen.
How do I restore purchases?
If you've reinstalled the app or switched devices, you can restore your previous purchases:
- Open FetchValue on your device
- Go to Settings
- Tap "Restore Purchases"
- Sign in with your Apple ID if prompted
Your credit balance is synced to your account. If you've linked your account with Apple Sign-In or email, your credits will automatically sync across devices.
How do I delete my data?
You have full control over your data. To request deletion:
- Email us at admin@scoutdog.ai
- Include your account identifier (found in Settings)
- We'll process your request within 30 days
For more details, see our Privacy Policy.
How do I contact support?
We're here to help! The best way to reach us is by email:
We typically respond within 24-48 hours on business days. Please include your device type and app version when reporting issues.
Getting Started
New to FetchValue? Here's how to get your first valuation:
- Open the app and point your camera at an item you want to value
- Take a clear photo showing the entire item in good lighting
- Review the identification and confirm or adjust the item details
- Get your valuation with two price tiers and condition-based pricing
- Save or share your results to reference later
For best results, photograph items against a plain background and include any labels, brand marks, or distinguishing features.
Account and Data
Anonymous by Default
FetchValue works without requiring personal information. By default, you use the app anonymously with a device-based account.
Sync Your Credits
To sync your credits across devices or protect your balance, you can link your account:
- Apple Sign-In: Quick and private - Apple hides your email if you prefer
- Email Link: Receive a magic link to verify your email
Once linked, your credits and valuation history sync automatically.
Your Rights
You can request to access, export, or delete your data at any time. See our Privacy Policy for details on how we handle your information.
Contact Us
Can't find what you're looking for? Our support team is here to help.
FetchValue Support
Email: support@scoutdog.ai
Scout Dog AI Studios LLC
San Francisco, CA
Response time: 24-48 hours (business days)